Terms of Service

When we say “Company,” “we,” “our,” or “us” in this document, we are referring to New Chef.
When we say “Services,” we mean any product created and maintained by New Chef. This includes New Chef (all versions), whether delivered via a web browser, desktop application, mobile application, or another format.
When we say “You” or “your,” we are referring to the individuals or organisations that use one or more of our Services.

We may update these Terms of Service from time to time to clarify or expand on specific terms, often by linking to related policies.

By using our Services now or in the future, you agree to the latest Terms of Service. This applies to any current or future products or features added to our Services. Our decision not to exercise or enforce any provision of these terms does not constitute a waiver of that provision. These terms include a limitation of our liability. If you violate these terms, we may terminate your account.

Account Terms

  1. Account Security
    You are responsible for maintaining the security of your account. New Chef will not be liable for any loss or damage resulting from your failure to secure your account.
  2. Prohibited Uses
    You may not use our Services for illegal activities. We reserve the right to remove any content deemed illegal or inappropriate.
  3. Account Responsibility
    You are responsible for all content posted and activities conducted under your account, including content posted by others with access to your credentials or separate logins under your account.
  4. Human Accounts Only
    Accounts created by automated methods (e.g., bots) are not allowed.

Payments, Refunds, and Pricing

  1. Free Services
    If using a free version of our Services, it is genuinely free — no credit card required. We do not sell your data.
  2. Taxes and Fees
    All fees exclude taxes, levies, or duties imposed by relevant authorities. You are responsible for these charges.
  3. Refunds
    We process refunds fairly.

Security and Privacy

  1. Service Risks
    Our Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free access.
  2. Usage Limits
    Accounts with excessive usage beyond average customer activity may be temporarily disabled.
  3. Data Security
    We use encryption, backups, and redundancies to protect your data. However, there are some edge cases where data transmission may occur without encryption.
  4. Data Access
    We may access your data only for the following reasons:
    • To assist with support requests (with your express consent).
    • To address technical issues or resolve errors that impact automated processes.
    • To investigate potential abuse or security concerns.
    • To comply with Australian law or legally binding orders.
  5. Third-Party Services
    We use third-party vendors and hosting partners to provide necessary infrastructure and technology to deliver our Services.

Copyright and Content Ownership

  1. Your Content
    You retain ownership of all content you upload to New Chef.
  2. Prohibited Content
    All uploaded content must comply with Australian copyright law. We reserve the right to remove content deemed inappropriate or illegal.
  3. Service Branding
    The design, HTML, CSS, JavaScript, and visual elements of New Chef are copyrighted. You must obtain written permission to reuse any portion of our design or branding, including logos.
  4. Impersonation
    You must not modify another website to falsely imply association with New Chef.

Features and Bugs

  1. No Guarantees
    While we strive to create a high-quality platform, we cannot guarantee that all features will meet every user’s needs or expectations.
  2. Bug Fixes
    We prioritise fixing significant bugs, especially those related to security and privacy. However, not all reported bugs will be resolved.

Liability

You expressly understand and agree that New Chef shall not be liable for:

  1. Any direct, indirect, incidental, special, or consequential damages, including loss of profits, goodwill, data, or other intangible losses arising from:
    • Your use or inability to use the Services.
    • The cost of obtaining substitute goods or services.
    • Unauthorised access to or alteration of your transmissions or data.
    • Actions of third parties using the Services.
  2. Any matter related to these Terms of Service or the Services, whether arising under contract, tort, or any other legal theory.

If you have questions about these Terms of Service, please contact our Support team.