Privacy Policy

Last updated: 2024-12-09

New Chef Privacy Policy

Your Privacy Matters to Us
At New Chef, we value your privacy and are committed to protecting your personal data. Your information is your data. We do not sell, share, or misuse it. This privacy policy explains:

  • What data we collect and why
  • How we handle and protect your information
  • Your rights over your personal data and how you can exercise them

1. What Data We Collect and Why

At New Chef, we follow the principle of collecting only what we need to deliver our services and operate our business. Here is the information we collect and its purpose:

1.1 Identity and Access Information

When you sign up for New Chef products or services, we may collect your name, email address, and company name. This allows account creation, service personalization, and communication with you about updates, orders, and invoices.

We may also give you the option to add a profile picture to your user account. However, we do not access or use these pictures for anything other than your personal use.

1.2 Billing Information

When you make a payment through New Chef, we may request credit card information and billing address. These are used for the following:

  • Processing payments securely through trusted third-party payment providers
  • Calculating taxes and sending accurate invoices
  • Fraud detection and payment support

Your full credit card details are sent securely to our payment processor and never stored directly by New Chef. Only the last four digits of your credit card and billing address are retained for accounting purposes.

1.3 Geolocation Data

We track IP addresses linked to your account sign-in for security purposes, such as:

  • Detecting unauthorized account access
  • Identifying and mitigating spam activity

These IP logs are kept while your account is active to support these security features.

1.4 Website Analytics and User Interaction Data

We track basic information about your visit to our website for design, performance, and customer experience insights. This includes:

  • Operating system and browser type
  • Pages visited and time spent on specific pages

These insights are tied to your IP address temporarily to ensure statistical analysis only.

1.5 Anti-Bot and Fraud Prevention Data

We use security tools such as CAPTCHA to protect your account from misuse and fraud. These tools assess patterns like IP addresses or mouse activity to identify potential automated activity. Any data from these processes are retained securely to support anti-spam tools.

1.6 Cookies and Online Tracking

We use cookies to:

  • Remember your preferences and make our website easier to navigate
  • Improve our marketing efforts and website features

You can adjust your cookie preferences via your browser settings. Learn more about cookies at www.allaboutcookies.org.

We partner with Google to assess ad performance and customer engagement related to Google ads in Australia. If you opt out, this tracking will no longer occur.

2. Sharing Information

At New Chef, we never sell your data. We may share minimal personal information with trusted third-party providers only when absolutely necessary to deliver our services. Examples include:

  • Payment processing providers for payment transactions
  • Customer support providers for technical inquiries

All third parties are contractually obligated to maintain strict confidentiality of your information.

3. Your Privacy Rights

You have full control over your personal information. Your key rights include:

  • Right to Access: You can request the personal data we collect about you.
  • Right to Correct: If you believe any of your personal data is incorrect, you can request a correction.
  • Right to Erasure: Request deletion of your personal information, although this may affect your ability to access New Chef services.
  • Right to Data Portability: Request a copy of your personal data in a usable format.
  • Right to Restrict Use: Opt out of certain uses of your data where appropriate.

We comply with the Privacy Act 1988 and Australian Privacy Principles.

4. How We Protect Your Data

We adopt rigorous security measures to ensure your data is protected, including:

  • SSL/TLS encryption for data shared between our servers and your browser
  • Secure database backups that are encrypted
  • Regular system checks to identify vulnerabilities and maintain a secure platform

5. Legal Obligations and Third-Party Requests

We operate in line with Australian law and international standards. We will only disclose personal data under these limited circumstances:

  • Legal Obligation: If a law enforcement body requests your data and the request complies with Australian law.
  • Tax Authority Audits: We will share only necessary billing information with tax authorities if requested.

We reject excessive or overly broad requests for personal data unless legally obligated to comply.

6. Contact Us

Have questions about this privacy policy, your personal information, or how we handle data? 

We’re happy to answer any questions you may have.

Updates to This Policy

We may occasionally update this privacy policy. Any changes will be published on this page with an updated effective date. We encourage you to review our policy periodically to stay informed about how we are protecting your data.